Veterinary Receptionist — Calm, Compassionate Front Desk Pro

Veterinary Practice Partners; Baltimore (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Professional development

Pet discount

Job summary

Stevenson Village Veterinary Hospital in Baltimore is seeking a skilled Veterinary Receptionist to be the friendly first contact for clients and their pets. You will balance administrative tasks with compassionate client care in a clinical setting.

The role requires at least 1 year at a veterinary front desk, experience with practice management software, strong communication, and the ability to handle emotionally sensitive situations with professionalism.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
• Strong verbal and written communication skills.
• Ability to handle emotionally sensitive situations with empathy and professionalism.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Skills

Front desk experience

Customer service

Phone management

EMR familiarity

Record keeping

Communication skills

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Stevenson Village Veterinary Hospital in Baltimore is seeking a skilled Veterinary Receptionist to be the friendly first contact for clients and their pets. You will balance administrative tasks with compassionate client care in a clinical setting.

The role requires at least 1 year at a veterinary front desk, experience with practice management software, strong communication, and the ability to handle emotionally sensitive situations with professionalism.