Compassionate Veterinary Front Desk Specialist

Stevenson Village Veterinary; Baltimore (MD); Vor Ort; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

PTO

401(k)

Professional development

Employee pet discount

Zusammenfassung

Stevenson Village Veterinary Hospital in Baltimore is seeking a skilled Veterinary Receptionist to be the primary contact for clients and their pets. The role balances administrative precision with warmth, supporting a wide range of interactions in a clinical setting.

We offer medical/dental/vision insurance, PTO, a 401(k), professional development, and an employee pet discount. This full-time position includes rotating Saturday shifts and a structured schedule to support work-life balance.

Qualifikationen

• Minimum 1 year of veterinary receptionist experience.
• Familiarity with Cornerstone, Avimark, ImproMed, eVetPractice or ezyVet.
• Knowledge of veterinary terminology and vaccination protocols.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Strong communication and customer service, with ability to manage high-volume client relations and emotional situations.

Aufgaben

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Kenntnisse

Customer service

Front desk ops

Phone management

EMR data entry

Communication

Animal handling

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Jobbeschreibung

Stevenson Village Veterinary Hospital in Baltimore is seeking a skilled Veterinary Receptionist to be the primary contact for clients and their pets. The role balances administrative precision with warmth, supporting a wide range of interactions in a clinical setting.

We offer medical/dental/vision insurance, PTO, a 401(k), professional development, and an employee pet discount. This full-time position includes rotating Saturday shifts and a structured schedule to support work-life balance.