Compassionate Veterinary Receptionist | Front Desk

Pooler-Veterinary-Hospital; Bloomingdale (GA); On-site; USD 40,116,000 - 51,577,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Paid time off

401(k) plan

Job summary

Pooler Veterinary Hospital is seeking a skilled and compassionate receptionist to serve as the primary contact for clients and their pets. This role blends administrative precision with warm, empathetic client service in a clinical setting.

Responsibilities include greeting clients, updating records, answering calls, processing payments, and scheduling follow-ups while maintaining a clean, welcoming reception area. A minimum of 1 year in a veterinary reception role is required.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer a multi-line phone system, handle scheduling, prescription requests, vaccination records, and inquiries.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information compassionately, including end-of-life discussions.
• Maintain accurate EMR and ensure timely data entry in PIMS.
• Coordinate with veterinarians and staff to relay client communications and maintain patient flow.
• Keep reception area clean and welcoming

Skills

Vet receptionist exp

Practice management software

Veterinary terminology

Appointment scheduling

Multi-line phone management

EMR/records management

Customer service

Communication skills

Animal handling

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Pooler Veterinary Hospital is seeking a skilled and compassionate receptionist to serve as the primary contact for clients and their pets. This role blends administrative precision with warm, empathetic client service in a clinical setting.

Responsibilities include greeting clients, updating records, answering calls, processing payments, and scheduling follow-ups while maintaining a clean, welcoming reception area. A minimum of 1 year in a veterinary reception role is required.