Veterinary Receptionist

Orchard-Park-Animal-Hospital; Whitehouse (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Orchard Park Animal Hospital in Whitehouse, TN is seeking a friendly receptionist to be the first point of contact for clients and their pets. You’ll manage multi-line calls, greet clients warmly, and help coordinate care with a compassionate, professional demeanor.

This role emphasizes accurate records, smooth scheduling, and clear financial transactions, all within a supportive, AAHA-accredited environment that values growth, teamwork, and exceptional customer service.

Qualifications

• Excellent customer service is essential and animal welfare comes first.
• Strong communication skills, calm under pressure, and a positive attitude.
• Excellent organizational abilities with multitasking in a fast-paced clinic.
• Collaborative, team-focused mindset with ability to work independently when needed.
• Experience with veterinary software is preferred; weekend and holiday availability required.

Responsibilities

• Be Director of First Impressions: greet clients, answer calls, and reflect compassionate care.
• Maintain accurate medical records, manage appointments, and handle transactions.
• Educate clients on preventive care and available hospital services.
• Offer a calming presence and empathy for clients and their pets.

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Compassion and empathy

Tools

Vet software

Job description

At Orchard Park Animal Hospital, we believe that the best veterinary medicine is delivered when you feel supported and respected. Located in Whitehouse, TN, we are proud to be an AAHA Accredited practice, a distinction that confirms our commitment to the highest standards of care. Our excellent reputation is further demonstrated by our 4.7-star Google rating, reflecting the deep trust the local community places in our abilities. This is your opportunity to join a respected team where exceptional small animal medicine is the standard, not the exception.As a valued teammate, you will be joining a network that prioritizes your professional development. We understand that to do your best work, you need tools and clear pathways for advancement. Whether you are looking to become a credentialed technician, move into a leadership role, or expand your clinical skill set, we offer robust programs designed to help you succeed. Our focus is on fostering a supportive, educational culture where every teammate is empowered to achieve their career goals.The quality of medicine at Orchard Park is non-negotiable, supported by high standards inherent in our AAHA status. For our veterinarians, this includes direct access to internal specialty consultations, ensuring complex cases receive expert review without referring the patient out. We focus on providing comprehensive small animal care, utilizing modern protocols and equipment to ensure accurate diagnostics and effective treatment plans. This supportive structure allows you to practice proactive, high-quality care every day.Whitehouse, TN, offers the best of both worlds—a welcoming, close-knit community atmosphere paired with easy access to the greater Nashville area. You will find a desirable blend of suburban convenience and Southern charm, making it a great place to settle and grow roots. This location provides a peaceful, supportive backdrop for your professional life while ensuring that dining, entertainment, and cultural experiences are never far away.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

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