Compassionate Veterinary Receptionist & Care Coordinator

Mission Pet Health; Killeen (TX); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Discounted pet care

Teladoc access 24/7

401k retirement options

Educational assistance AVMA programs

Job summary

Stagecoach Pet Hospital in Killeen, Texas, is seeking a personable Receptionist to be the Director of First Impressions. You will greet clients, answer a multi-line phone system, and help keep the front desk running smoothly with a warm, compassionate demeanor.

You will coordinate care with the team, maintain records, schedule appointments, and handle transactions. The role supports pet wellness by offering friendly service and clear communication in a busy, caring hospital.

Qualifications

• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.
• Excellent customer service and a love for animals.
• Exceptional communication and organizational skills.
• Collaborative, team-first mindset; ability to work independently.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: educate clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Customer service

Communication

Organization

Team player

Veterinary software

Tools

Veterinary software

Job description

Stagecoach Pet Hospital in Killeen, Texas, is seeking a personable Receptionist to be the Director of First Impressions. You will greet clients, answer a multi-line phone system, and help keep the front desk running smoothly with a warm, compassionate demeanor.

You will coordinate care with the team, maintain records, schedule appointments, and handle transactions. The role supports pet wellness by offering friendly service and clear communication in a busy, caring hospital.