Veterinary Receptionist

Mission Pet Health; Killeen (TX); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Discounted pet care

Teladoc access 24/7

401k retirement options

Educational assistance AVMA programs

Job summary

Stagecoach Pet Hospital in Killeen, Texas, is seeking a personable Receptionist to be the Director of First Impressions. You will greet clients, answer a multi-line phone system, and help keep the front desk running smoothly with a warm, compassionate demeanor.

You will coordinate care with the team, maintain records, schedule appointments, and handle transactions. The role supports pet wellness by offering friendly service and clear communication in a busy, caring hospital.

Qualifications

• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.
• Excellent customer service and a love for animals.
• Exceptional communication and organizational skills.
• Collaborative, team-first mindset; ability to work independently.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: educate clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Customer service

Communication

Organization

Team player

Veterinary software

Tools

Veterinary software

Job description

Stagecoach Pet Hospital in Killeen, Texas, is defined by its mission: providing quality, comprehensive veterinary care where we treat every pet like our own. Our hospital strives to create a positive and rewarding experience for both clients and teammates, a commitment reflected by our excellent 4.6-star Google rating from the local community. If you are seeking a supportive environment with a state of the art animal hospital, where you can truly connect with clients and deliver exceptional medicine, this is where you belong. As a teammate at Stagecoach Pet Hospital, you will be joining a dedicated group focused on delivering comprehensive care in a genuinely caring atmosphere. We cultivate a supportive culture designed to ensure you succeed and grow in your career. We are committed to helping all our teammates achieve their professional aspirations, whether that means advancing your technical skills or moving into leadership, and we prioritize the resources and education necessary for you to do your best work every single day. Stagecoach Pet Hospital is a full-service veterinary clinic dedicated entirely to high-quality patient wellness and advanced medical care. You will utilize your skills across a diverse case load, including Wellness and Prevention, Testing and Diagnostics, and complex Surgical Procedures. The facility is equipped to handle Advanced Care opportunities and Urgent Care cases for the Killeen community and the greater Austin area, allowing you to continually expand your medical expertise and professional capabilities. Stagecoach Pet Hospital serves the Killeen community, a dynamic area that extends veterinary care coverage to the greater Austin region. This unique Central Texas location offers you the opportunity to build long-term relationships with a dedicated client base who trusts us as their partner in pet healthcare. Killeen provides immediate access to strong community engagement and the local culture of Central Texas, combined with the wider recreational and professional opportunities available near the state capital.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

• A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

• We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

• Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

• Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow.

Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.