Compassionate Veterinary Receptionist — Benefits & Growth

veterinarypracticepartners; Southampton Township (PA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Professional development opportunities

Employee pet discount

Job summary

Family Pet Clinic is seeking a full-time veterinary receptionist to greet clients and patients, manage medical records, and coordinate appointment scheduling with a compassionate, professional approach.

You will use practice management software to verify details, handle transactions, and support veterinarians and staff to maintain efficient patient flow. Prior experience and strong communication are essential.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Knowledge of veterinary practice management software is preferred (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet).
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills with composure in high-volume client relations.
• Strong verbal and written communication skills including active listening and conflict resolution.
• Comfortable handling animals of varying sizes and temperaments.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using the practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries about scheduling, refills, vaccination records, and general hospital information.
• Process payments, post charges, explain invoices, and schedule follow-ups.

Skills

Customer service

Communication

Active listening

Conflict resolution

Verbal and written communication

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Family Pet Clinic is seeking a full-time veterinary receptionist to greet clients and patients, manage medical records, and coordinate appointment scheduling with a compassionate, professional approach.

You will use practice management software to verify details, handle transactions, and support veterinarians and staff to maintain efficient patient flow. Prior experience and strong communication are essential.