Compassionate Veterinary Front Desk Pro with Benefits

Veterinary Practice Partners; Town of Florida (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off and 401(k) plan for full

401(k) plan for full-time employees

Job summary

Animal Hospital of Dunedin in Dunedin, FL is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets. You will balance administrative precision with warmth across a range of interactions, including emotionally sensitive moments.

The role requires at least 1 year of experience at a veterinary front desk, familiarity with practice management software, and a commitment to high-quality client service in a busy clinical setting.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required.
• Knowledge of veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Customer service

Front desk experience

Communication skills

Multiline phone management

EMR familiarity

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Animal Hospital of Dunedin in Dunedin, FL is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets. You will balance administrative precision with warmth across a range of interactions, including emotionally sensitive moments.

The role requires at least 1 year of experience at a veterinary front desk, familiarity with practice management software, and a commitment to high-quality client service in a busy clinical setting.