Compassionate Veterinary Front Desk Specialist

Brief Media, Inc.; New York (NY); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Career development

Health benefits

Pet care discounts

Paid time off

401(k) with company match

Job summary

Station Plaza Veterinary Group is seeking a friendly, organized Veterinary Client Service Representative to join our front desk team in Glen Head, NY. You will be the first face clients see and the voice they hear, helping create a welcoming and supportive experience for pets and their families.

This front desk role focuses on greeting clients, answering calls, scheduling appointments, handling payments, and coordinating with the veterinary medical team.

Qualifications

• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Ability to multitask and prioritize in a busy environment.
• Compassionate, patient, and professional client interactions.
• Comfortable working independently and in a team.
• Willingness to learn veterinary terminology, systems and processes.
• Prior veterinary reception or customer service experience preferred.

Responsibilities

• Greet clients and help create a warm, welcoming experience.
• Answer incoming calls and assist with client questions.
• Schedule and confirm appointments.
• Maintain accurate client and patient records.
• Process payments and assist with routine front desk transactions.
• Coordinate communication between clients and the medical team.
• Help keep the front desk organized and daily workflows running smoothly.
• Provide compassionate, professional support to clients during their visit.

Skills

Communication skills

Customer service

Organization

Multitasking

Teamwork

Learning veterinary terminology

Previous veterinary reception or CS

Job description

Station Plaza Veterinary Group is seeking a friendly, organized Veterinary Client Service Representative to join our front desk team in Glen Head, NY. You will be the first face clients see and the voice they hear, helping create a welcoming and supportive experience for pets and their families.

This front desk role focuses on greeting clients, answering calls, scheduling appointments, handling payments, and coordinating with the veterinary medical team.