Compassionate Veterinary Front Desk Specialist

Thrive Pet Healthcare; New Braunfels (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

401(k) with match

Mental health resources

Paid parental leave

Pet perks and discounts

Paid CE courses

Job summary

Thrive Pet Healthcare seeks a Veterinary Client Service Representative at CanyonVet New Braunfels in New Braunfels, TX. This full-time role supports front desk operations, appointment scheduling, check-in/check-out, and client communication to deliver an outstanding client experience.

You will manage multi-line phones, payments, and practice management software, while maintaining a welcoming reception and accurate patient accounts. Prior veterinary experience is needed.

Qualifications

• Must have veterinary medicine experience.
• Strong customer service and clear, professional communication.
• Able to manage appointment scheduling and multi-line phones.
• Comfortable handling payments and giving receipts.
• Proficient with Outlook, Word, and Excel.
• Team player and highly organized.

Responsibilities

• Answer phones; greet clients and patients.
• Schedule appointments and coordinate visit details.
• Support check-in and check-out to ensure a smooth client experience.
• Enter client information accurately, collect payments, and provide receipts.
• Update patient accounts as needed.
• Maintain an orderly reception area and stock supplies.
• Balance cash box and reconcile at shift end.
• Complete additional tasks as assigned.

Skills

Veterinary experience

Customer service

Front desk

Phone handling

Payment processing

Microsoft Office

Tools

Practice management software

Microsoft Office

Job description

Thrive Pet Healthcare seeks a Veterinary Client Service Representative at CanyonVet New Braunfels in New Braunfels, TX. This full-time role supports front desk operations, appointment scheduling, check-in/check-out, and client communication to deliver an outstanding client experience.

You will manage multi-line phones, payments, and practice management software, while maintaining a welcoming reception and accurate patient accounts. Prior veterinary experience is needed.