Compassionate Veterinary Front Desk Specialist

Veterinary Practice Partners; Leesburg (VA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and 401(k)

Professional development opportunities

Job summary

North Oatland Animal Hospital in Leesburg, VA, is seeking a skilled veterinary receptionist to be the primary client contact and support the front desk with warmth and accuracy. You will manage high-volume inquiries, verify records, and schedule appointments in a busy clinical setting.

The ideal candidate has at least 1 year of veterinary front-desk experience, proficiency with practice management software, and excellent communication skills.

Qualifications

• Minimum 1 year of experience as veterinary receptionist.
• Experience with veterinary practice management software (Cornerstone, Avimark, ImproMed, eVetPractice or ezyVet) preferred.
• Knowledge of veterinary terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in scheduling, multi-line phone management, medical records management and payments.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, respond to inquiries about scheduling, refills, vaccination records, and hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information and care instructions accurately and compassionately, including euthanasia scheduling and end-of-life discussions.
• Maintain accurate EMR and timely data entry in the PIMS system.
• Coordinate with veterinarians, technicians, and staff to relay client communications and manage patient flow.
• Maintain cleanliness and organization of the reception and waiting area to ensure a positive client experience.

Skills

Customer service

Front desk experience

Multiline phone handling

Verbal and written communication

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

North Oatland Animal Hospital in Leesburg, VA, is seeking a skilled veterinary receptionist to be the primary client contact and support the front desk with warmth and accuracy. You will manage high-volume inquiries, verify records, and schedule appointments in a busy clinical setting.

The ideal candidate has at least 1 year of veterinary front-desk experience, proficiency with practice management software, and excellent communication skills.