Compassionate Veterinary Front Desk Specialist

Caring Hands Animal Hospital - Clarendon

Leesburg (FL)

On-site

USD 25,000 - 34,000

Full time

9 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Professional development

Job summary

North Oatland Animal Hospital in Leesburg is seeking a veterinary receptionist to be the primary contact for clients and their pets, balancing administrative precision with warmth in sensitive situations.

The role requires experience with high-volume front desk operations, professional customer service, and EMR/PIMS data entry in a clinical setting, with benefits and a stable schedule. Join our compassionate team to support pet health and client care.

Qualifications

Minimum 1 year of experience as a veterinary receptionist is required.
Experience with veterinary practice management software (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) preferred.
Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
Comfortable handling animals of varying sizes, breeds, and temperaments.

Responsibilities

Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.