Veterinary Receptionist

Vetpracticepartners; New York (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

Hudson Highlands Veterinary Medical Group seeks a full-time Front-Desk Receptionist in New York. You will be the first point of contact for clients and their pets, setting a welcoming tone for every visit.

responsibilities include greeting clients, processing payments, scheduling appointments, answering calls, and assisting in maintaining a clean and calm reception area while showing empathy to pets and their families.

Qualifications

• Previous veterinary office experience preferred.
• Basic veterinary terminology knowledge.
• Ability to discuss sensitive topics with empathy.
• Calm, professional and positive demeanor.

Responsibilities

• Greet clients and their pets, complete sign-in and escort to exam rooms.
• Process payments, handle transactions, schedule future appointments.
• Answer calls for appointments and hospital inquiries, follow up as needed.
• Maintain a clean, welcoming reception area and assist with routine tasks.

Skills

Customer service

Clear communication

Empathy

Professional demeanor

Job description

Hudson Highlands Veterinary Medical Group is hiring full-time Front-Desk Receptionists

tobe the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Employee pet discount because we know your pets are family, too!

Salary:$17 - $22.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position averaging 35–40 hours per week. Weekday shifts will vary and will include at least one evening shift per week until 7:00 PM, along with rotating Saturday shifts from 9:00 AM–4:00 PM.

Key Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications

• Previous experience in a veterinary office is preferred.
• Basic knowledge of veterinary terminology and procedures
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
• Ability to maintain a calm, professional, and positive demeanor

About Hudson Highlands Veterinary Medical Group

Hudson Highlands Veterinary Medical Group is an AHHA-accredited practice enjoying an over 50-year legacy of service to our community and the surrounding areas. We continue to strive to honor a legacy of compassion, integrity, respect and selflessness towards each other, clients, patients, colleagues, and community. Our modern, 11,000 square foot main facility houses an ultrasound suite, dental suite, endoscopy, separate specialty and general practice surgery suites, multiple patient wards including a separate cat ward, ICU, doctor offices, radiology suite, spacious treatment room, and a large, welcoming reception area. We have a class IV laser unit and a digital thermal imaging unit.