Compassionate Veterinary Front Desk Specialist

Abqpetcarehospital; Hathorne (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) participation

Paid time off

Hospital discount for pets

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Job summary

Abqpetcarehospital in Massachusetts is seeking a Veterinary Receptionist to provide an excellent client experience, greet clients, answer questions, schedule appointments, and handle payments. The role involves answering phones, managing mail, and maintaining client records in our practice software.

You will work with the veterinary team to keep the waiting area orderly, support clinics, and assist with front desk tasks.

Qualifications

• An employee in this position must have a sense of caring for animals.
• Ability to lift approximately 50 pounds.
• Ability to multitask efficiently, and work well individually and within a team.
• Must be able to handle the physical and emotional aspect of work in a veterinary clinic environment, including euthanasia.
• Must have active listening, critical thinking, complex problem solving, time management, judgment and decision making skills.
• Excellent communication skills and the ability to work effectively and efficiently in a fast paced environment.
• Models a professional and courteous manner with all staff and clients.

Responsibilities

• Communicates professionally and effectively to all members of the team and clients.
• Works collaboratively with veterinarian and technician team to help maintain the flow of pets.
• Provides compassionate service to clients.
• Schedules client appointments and addresses client questions including calling clients back.
• Maintains appearance and cleanliness of the waiting room and reception area, including restocking of products, office supplies, client educational materials, hospital brochures, etc.
• Advises hospital staff about incoming emergencies.
• Greets clients with a cheerful and professional attitude and makes them feel welcome during their entire time in the clinic.
• Completes client check-ins and check-outs.
• Invoices clients, collects fees, makes change, imprints credit card forms and obtains authorization for credit charges, following the credit policies of the hospital.
• Ensures the front office is clean and tidy, maintaining a professional appearance at all times.
• Maximizes schedule based on Doctor and time needed for an appointment.
• Assists Hospital Manager with additional clinic tasks as needed.

Skills

Caring for animals

Communication skills

Multitasking

Teamwork

Emotional resilience

Active listening

Critical thinking

Time management

Judgment & decision making

Professional demeanor

Job description

Abqpetcarehospital in Massachusetts is seeking a Veterinary Receptionist to provide an excellent client experience, greet clients, answer questions, schedule appointments, and handle payments. The role involves answering phones, managing mail, and maintaining client records in our practice software.

You will work with the veterinary team to keep the waiting area orderly, support clinics, and assist with front desk tasks.