Compassionate Veterinary Front Desk Specialist

National Veterinary Associates; Gresham (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

National Veterinary Associates (NVA) is seeking a front desk professional to greet clients, answer questions, and coordinate care for companion animals. You will handle payments, schedule appointments, process mail and email, and maintain accurate client records in our business software, escalating complex issues to senior staff when needed.

This role requires a minimum of six months of related experience and offers opportunities across a global network dedicated to animal health and client

Qualifications

• Minimum of 6 months job-related experience required.

Responsibilities

• Greet clients and respond to questions to provide expeditious service.
• Answer phone calls, screen for service needs, and schedule appointments.
• Process incoming and outgoing pets, payments, mail, and e-mails.
• Document and maintain client information and service data in operations software.
• Escalate complex matters to senior staff.
• Ensure waiting area cleanliness and monitor client flow.

Skills

Customer service

Phone handling

Data entry

Cash handling

Tools

Operations software

Job description

National Veterinary Associates (NVA) is seeking a front desk professional to greet clients, answer questions, and coordinate care for companion animals. You will handle payments, schedule appointments, process mail and email, and maintain accurate client records in our business software, escalating complex issues to senior staff when needed.

This role requires a minimum of six months of related experience and offers opportunities across a global network dedicated to animal health and client