Compassionate Veterinary Front Desk Specialist

Dwight Vet; Dwight, Northern (IL, KY); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Job summary

Dwight Veterinary Clinic is seeking a skilled Veterinary Receptionist to serve as the primary contact for clients and their pets. This role balances administrative precision with warmth in a clinical setting.

Qualified candidates will have at least 1 year of veterinary receptionist experience and familiarity with practice management software. The position includes medical/dental/vision benefits, PTO, and a 401(k) plan for full-time staff. Salary ranges from $16.50 to $19 per hour.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
• Knowledge of veterinary medical terminology and basic front-desk procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Front desk experience

Customer service

Calm under pressure

Communication skills

Phone management

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Dwight Veterinary Clinic is seeking a skilled Veterinary Receptionist to serve as the primary contact for clients and their pets. This role balances administrative precision with warmth in a clinical setting.

Qualified candidates will have at least 1 year of veterinary receptionist experience and familiarity with practice management software. The position includes medical/dental/vision benefits, PTO, and a 401(k) plan for full-time staff. Salary ranges from $16.50 to $19 per hour.