Compassionate Veterinary Receptionist & Front Desk Pro

Veterinary Practice Partners; Charlotte (NC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Onboarding mentoring

Job summary

Independence Veterinary Clinic is seeking a dedicated and client-focused veterinary receptionist to join our team. This position welcomes candidates with transferable experience from medical or dental offices, urgent care clinics, or high-volume hospitality and customer service environments.

We offer onboarding and mentorship, a comprehensive benefits package including health coverage, paid time off, and a 401(k).

Qualifications

• Minimum 1 year of front desk or receptionist experience in a medical, dental, urgent care, veterinary, or high-volume service environment.
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or POS.
• Strong organizational skills with attention to detail; ability to multitask effectively in a fast-paced environment.
• Proficient in Microsoft Office; comfortable learning new software and workflows.
• Reliable, punctual, and professional; ability to work independently and as part of a team.
• Genuine affinity for animals and comfort working in a clinical setting.

Responsibilities

• Greet and check in clients at the front desk, gather intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Job description

Independence Veterinary Clinic is seeking a dedicated and client-focused veterinary receptionist to join our team. This position welcomes candidates with transferable experience from medical or dental offices, urgent care clinics, or high-volume hospitality and customer service environments.

We offer onboarding and mentorship, a comprehensive benefits package including health coverage, paid time off, and a 401(k).