Compassionate Vet Front Desk Pro

Caring Hands Animal Hospital - Merrifield; Rockville (MD); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Professional development opportunities

Job summary

Caring Hands Animal Hospital Rockville is seeking a skilled and compassionate Veterinary Receptionist to be the friendly first point of contact for clients and their pets. You will balance administrative precision with warmth across inquiries, appointments, and payments, contributing to a calm, supportive client experience in a busy clinic.

The role emphasizes teamwork with veterinarians and staff, accurate EMR/data entry, and handling sensitive conversations with empathy, including end-of-life

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred).
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Customer service

Front desk experience

Phone management

Medical records management

Communication skills

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Caring Hands Animal Hospital Rockville is seeking a skilled and compassionate Veterinary Receptionist to be the friendly first point of contact for clients and their pets. You will balance administrative precision with warmth across inquiries, appointments, and payments, contributing to a calm, supportive client experience in a busy clinic.

The role emphasizes teamwork with veterinarians and staff, accurate EMR/data entry, and handling sensitive conversations with empathy, including end-of-life