Compassionate Veterinary Front Desk Pro: Growth & Education

Sycamore Veterinary Hospital; Midlothian (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Employee Assistance Program (EAP)

401k retirement options

Life Insurance

Disability coverage

Discounted veterinary care for your to

Teladoc 24/7 access

Job summary

Sycamore Veterinary Hospital in Midlothian, VA is seeking a friendly receptionist to join our team of dedicated medical professionals. You will be the director of first impressions, manage a multi-line phone, greet clients, and ensure a warm, compassionate welcome for every visit.

You will also coordinate care by maintaining medical records, scheduling appointments, handling payments, and guiding clients on preventative care and hospital services.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset; experience with veterinary software is preferred; flexible schedule including weekends/holidays.

Responsibilities

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Customer service

Communication

Organizational skills

Teamwork

Veterinary software experience

Job description

Sycamore Veterinary Hospital in Midlothian, VA is seeking a friendly receptionist to join our team of dedicated medical professionals. You will be the director of first impressions, manage a multi-line phone, greet clients, and ensure a warm, compassionate welcome for every visit.

You will also coordinate care by maintaining medical records, scheduling appointments, handling payments, and guiding clients on preventative care and hospital services.