Compassionate Veterinary Front Desk Lead & Wellness Advocate

Mission Pet Health; Pensacola (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

EAP (Employee Assistance Program)

401k retirement plan

Life Insurance

Disability coverage

Teladoc access

Pet care discount

Online discount platform

Educational assistance for AVMA techs

Job summary

Mission Pet Health is seeking a Receptionist to join our network of veterinary teams. You will greet clients, manage calls, schedule appointments, and process transactions, while supporting pet wellness education and excellent client service.

The role emphasizes compassionate communication, multitasking in a busy clinic, and collaboration with veterinary staff to ensure smooth patient flow across our facilities.

Qualifications

• Passion for excellent customer service and love for animals.
• Excellent communication; handle stressful situations well.
• Strong organizational skills for multitasking in a fast-paced setting.
• Collaborative, team-first approach with ability to work independently.
• Experience with veterinary software preferred; flexible schedule including weekends/holidays.

Responsibilities

• Be Director of First Impressions: greet clients, manage a multi-line phone system, reflect compassionate care.
• Ensure seamless care coordination: maintain records, manage appointments, handle transactions.
• Educate clients on preventive care and hospital services to support pet health.
• Provide a compassionate, empathetic presence to clients and pets.

Skills

Customer service

Communication

Organization

Team collaboration

Veterinary software experience

Tools

Veterinary software

Job description

Mission Pet Health is seeking a Receptionist to join our network of veterinary teams. You will greet clients, manage calls, schedule appointments, and process transactions, while supporting pet wellness education and excellent client service.

The role emphasizes compassionate communication, multitasking in a busy clinic, and collaboration with veterinary staff to ensure smooth patient flow across our facilities.