Compassionate Veterinary Front Desk Coordinator

Orchard Road Animal Hospital; Illinois; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Onboarding and mentorship

Job summary

Orchard Road Animal Hospital in Montgomery, IL is seeking a dedicated Veterinary Receptionist to join our team. Open to candidates with strong transferable experience from medical or hospitality sectors; onboarding and training will be provided.

This role focuses on client-facing support, scheduling, and compassionate communication in a veterinary setting. The position offers a comprehensive benefits package, PTO, and a 401(k).

Qualifications

• Minimum 1 year of experience in front desk, receptionist, or customer service in medical, dental, urgent care, veterinary, or high-volume service environment.
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS).
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment.
• Reliable, punctual, and professional; ability to work independently and as part of a team.
• Genuine affinity for animals and comfort working in a clinical setting.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner.
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information.
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments.
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health.
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training.
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
• Maintain a clean, organized, and welcoming reception and waiting area.

Skills

Front desk experience

Customer service

Multi-line phone system

Data entry

POS / payment processing

Organizational skills

Animal affinity

Microsoft Office

Practice management software

Tools

Microsoft Office

Practice management software

Job description

Orchard Road Animal Hospital in Montgomery, IL is seeking a dedicated Veterinary Receptionist to join our team. Open to candidates with strong transferable experience from medical or hospitality sectors; onboarding and training will be provided.

This role focuses on client-facing support, scheduling, and compassionate communication in a veterinary setting. The position offers a comprehensive benefits package, PTO, and a 401(k).