Veterinary Receptionist

Veterinary Practice Partners; Illinois; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Mentorship program

Job summary

Orchard Road Animal Hospital in Montgomery, IL is seeking a Veterinary Receptionist to greet clients and check in patients at the front desk, manage calls, and handle payments with a professional, compassionate approach.

The role offers onboarding and mentorship in veterinary workflows, with full-time hours and a comprehensive benefits package. Training will cover software tools and medical terminology to support staff and clients effectively.

Qualifications

• Minimum 1 year of front desk or customer service in medical/vet setting.
• Excellent verbal and written communication, active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phones, data entry and payment processing.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Proficient with Microsoft Office and comfortable learning new software.

Responsibilities

• Greet and check in clients and patients at the front desk.
• Answer multi-line phone system and direct calls.
• Process payments and schedule future appointments.
• Provide compassionate customer service during anxious situations regarding pet health.
• Data entry and maintain records in the practice management system.
• Coordinate with clinical staff and relay messages; flag urgent situations.
• Maintain a clean and welcoming reception and waiting area.

Skills

Front desk

Customer service

Phone system

Data entry

Payment processing

POS

Microsoft Office

Multitasking

Communication

Empathy

Tools

Practice management software

Microsoft Office

Job description

Orchard Road Animal Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities

Salary:

$16.50 - $18.50 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule

This is a full time position. The hospital is open Monday & Friday: 8:00 AM – 6:00 PM, Tuesday – Thursday: 8:00 AM – 6:00 PM or 8:00 PM and Saturdays from 8:00 AM- 12:00 PM. Employees work five days per week, one day off and every other Saturday.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

About Orchard Road Animal Hospital

At Orchard Road Animal Hospital, we’ve been proudly serving the Montgomery, IL community since 1992 with compassionate, high-quality veterinary care. As a full-service AAHA-accredited hospital, we’re committed to providing personalized and progressive care that meets the needs of every pet and their family.

Our experienced team offers a wide range of services—including preventive care, diagnostics, surgery, dentistry, and urgent care—using state-of-the-art equipment in a modern facility. We’re passionate about client education and work closely with families to ensure their pets live long, healthy, and happy lives.

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.

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