Compassionate Veterinary Front Desk & Client Care

Rarebreed Veterinary Partners; Old Saybrook (CT); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

CE support

Mental health resources

Bonding leave

Job summary

Animal Hospital of Old Saybrook, part of Rarebreed Veterinary Partners, is seeking a compassionate Client Service Representative to join our team in Old Saybrook, CT. You’ll answer calls, greet clients, prepare patient files, manage invoices and payments, and support the veterinary team with friendly, professional service.

A high school diploma is required; veterinary receptionist experience is preferred but not required.

Qualifications

• High school diploma or equivalent.
• Previous experience as Veterinary Receptionist/CSR preferred but not required.
• Significant experience with basic office functions in a busy office environment.
• Must be a team player and have compassion for pets and their people.

Responsibilities

• Answer telephone calls quickly, efficiently and professionally using a multi-line system.
• Warmly greet clients.
• Prepare patient files.
• Receive and relay client correspondence and updates to financial records.
• Answer client inquiries about basic animal care and routine procedures.
• Educate clients on over-the-counter products such as flea and tick preventions.
• Admit patients and record medical information accurately.
• Prepare client invoices for services performed and handle payments.
• Receive and relay calls, faxes, and emails promptly.

Skills

Customer service

Phone handling

Team player

Education

High school diploma

Tools

Office suite

Job description

Animal Hospital of Old Saybrook, part of Rarebreed Veterinary Partners, is seeking a compassionate Client Service Representative to join our team in Old Saybrook, CT. You’ll answer calls, greet clients, prepare patient files, manage invoices and payments, and support the veterinary team with friendly, professional service.

A high school diploma is required; veterinary receptionist experience is preferred but not required.