Compassionate Veterinary Client Experience Specialist

VCA Animal Hospitals; Santa Rosa (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Mental health benefits

Paid vacation and sick time

401(k) with employer match

Pet discounts

CE opportunities

Job summary

VCA Westside Animal Hospital in Santa Rosa, CA seeks a Customer Service Representative who is friendly and organized to create outstanding experiences for clients and their pets. Training is provided for the right candidate with a passion for service and veterinary care.

The role includes answering phones, scheduling, managing medical records, processing payments, and helping with boarding when needed. Regular weekends required; both full-time and part-time options available.

Qualifications

• Friendly, compassionate team player with a passion for client service.
• Veterinary experience is a plus, but we will train the right person with the right attitude.
• Strong communication and organizational skills are essential.

Responsibilities

• Client communication and education.
• Answering phones and inquiries.
• Scheduling appointments.
• Managing medical records and paperwork.
• Processing payments and discussing financial options.
• Entering and maintaining electronic medical records.
• Filling prescriptions.
• Maintaining hospital cleanliness and organization.
• Assisting with boarding pets as needed.

Skills

Customer service

Communication

Phone handling

Scheduling appointments

Data entry

Tools

EMR software

Job description

VCA Westside Animal Hospital in Santa Rosa, CA seeks a Customer Service Representative who is friendly and organized to create outstanding experiences for clients and their pets. Training is provided for the right candidate with a passion for service and veterinary care.

The role includes answering phones, scheduling, managing medical records, processing payments, and helping with boarding when needed. Regular weekends required; both full-time and part-time options available.