Pet Care Client Services Specialist

VCA Animal Hospitals

Salinas (CA)

On-site

USD 25,000 - 36,000

Full time

6 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Medical, dental, vision

Paid vacation

401(k)

Pet discounts

Job summary

VCA All Pets Animal Hospital of Salinas is seeking an experienced Client Service Representative to join our team. We are a busy four-doctor practice offering general, urgent care, emergency services, grooming, and boarding.

The role focuses on greeting visitors, answering phones, scheduling, payments, and client education to support pet owners. Experience in the veterinary field or strong customer service background is required.

Qualifications

Experience in the veterinary field or a strong customer service background is required.

Responsibilities

Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times — both inside and outside.