Compassionate Veterinary Client Care Specialist

Pet Services of Washington, P.S.; Concord (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Pet Services of Washington, P.S. is seeking a Customer Service Representative to join our veterinary hospital team.

The CSR will be the first point of contact for clients and their pets, delivering a compassionate and professional client experience while supporting daily operations. The role requires excellent communication, organization, and the ability to stay calm in a fast-paced veterinary setting, collaborating with doctors, technicians, assistants, and leadership to ensure smooth patient

Qualifications

• High school diploma or equivalent is required.
• Excellent verbal and written communication skills.

Responsibilities

• Welcome clients and patients warmly and professionally upon arrival.
• Answer calls, emails, and other client communications promptly and courteously.
• Schedule, confirm, and modify appointments according to hospital protocols.
• Explain costs, payment options, and hospital policies clearly.
• Maintain accurate client and patient records and complete administrative tasks on time.
• Support hospital operations and client-service processes to ensure smooth patient flow.

Skills

Verbal communication

Written communication

Customer service

Organization

Education

High school diploma

Job description

Pet Services of Washington, P.S. is seeking a Customer Service Representative to join our veterinary hospital team.

The CSR will be the first point of contact for clients and their pets, delivering a compassionate and professional client experience while supporting daily operations. The role requires excellent communication, organization, and the ability to stay calm in a fast-paced veterinary setting, collaborating with doctors, technicians, assistants, and leadership to ensure smooth patient