Veterinary Client Services Lead

Star Valley Veterinary Clinic; Sumner (WA); On-site; USD 23,000 - 29,000; Full time

Job summary

Sumner Veterinary Hospital in Sumner, WA is seeking an experienced Customer Service Representative to join our veterinary team. The CSR will work closely with the CSR Manager and support reception staff, grooming, and lodging teams to ensure compassionate, efficient care for every client and patient.

The role requires at least 3 years of customer service, strong communication, and the ability to handle fast-paced hospital operations.

Qualifications

• 3 years of Customer Service experience.
• Strong communication and time management.
• Ability to work in a fast-paced veterinary setting.
• Professional and discreet with patient information.
• Willingness to attend leadership meetings and off-site trainings.

Responsibilities

• Answers incoming calls and manages the GP schedule.
• Handles emergencies and supports CSR Manager and hospital teams.
• Enters client/patient data into EzyVet and updates Smartflow boards.
• Maintains high level of client service and professional conduct.
• Verifies cash transactions and supports cash management procedures.
• Troubleshoots basic computer/desk issues with HelpDesk.
• Physical requirements include seated work, potential pet assistance, and stairs.

Skills

Customer Service

Communication

Time Management

Problem Solving

Professionalism

Tools

Microsoft Office Suite

Practice management software

Job description

Sumner Veterinary Hospital in Sumner, WA is seeking an experienced Customer Service Representative to join our veterinary team. The CSR will work closely with the CSR Manager and support reception staff, grooming, and lodging teams to ensure compassionate, efficient care for every client and patient.

The role requires at least 3 years of customer service, strong communication, and the ability to handle fast-paced hospital operations.