Compassionate Shelter Shift Monitor

The Salvation Army North & Central Illinois Division; Chicago (IL); On-site; USD 20,000 - 28,000; Full time

Job summary

The Salvation Army North & Central Illinois Division in Chicago seeks a Shift Monitor (RPT) at the Emergency Homeless Assessment and Referral Center. This non-exempt role provides compassionate, professional service to families and community members, ensuring safety and smooth front-desk operations during ongoing shifts.

You will handle daily duties from intake orientation to documenting incidents, coordinating with program staff, and supporting the Program Director and Case Manager.

Qualifications

• High school diploma or GED required.
• Minimum 2 years’ work experience with homeless families or individuals.
• Strong communication and confidentiality required.

Responsibilities

• Provide front desk duties, read emails, manage calls, and assist with light administrative tasks.
• Conduct orientation for guests and assist with room access and placement.
• Notify supervisors of special accommodations or incidents in writing.
• Perform nightly bed checks and document findings.
• Assist in coordinating referrals and housing placements when vacancies exist.

Skills

Communication skills

Interpersonal skills

Confidentiality

Attention to detail

Self-motivated

Education

High School Diploma or GED

Job description

The Salvation Army North & Central Illinois Division in Chicago seeks a Shift Monitor (RPT) at the Emergency Homeless Assessment and Referral Center. This non-exempt role provides compassionate, professional service to families and community members, ensuring safety and smooth front-desk operations during ongoing shifts.

You will handle daily duties from intake orientation to documenting incidents, coordinating with program staff, and supporting the Program Director and Case Manager.