Shelter Shift Monitor — Compassionate Front Desk & Safety

The Salvation Army USA Central Territory; Chicago (IL); On-site; USD 35,000 - 52,000; Full time

Job summary

The Salvation Army in Chicago's Shield of Hope center is seeking a Shift Monitor (RFT) to provide compassionate, professional service to families residing at the Emergency Homeless Assessment and Referral Center and in the community. You will work in a team, ensuring stability and safety through direct client service, basic supplies, and collaboration with donors and program staff.

Requirements include a high school diploma or GED and at least two years of experience with homeless populations.

Qualifications

• Minimum of high school diploma or GED equivalent.
• 2 years' work experience working with homeless families or individuals.

Responsibilities

• Perform front desk duties, read emails, handle mail and appointments; manage calls professionally.
• Facilitate initial placement of guests, orientation, and access to rooms.
• Notify staff of special accommodations for guests to ensure safety and care.
• Conduct nightly bed checks and document findings.
• Maintain confidentiality of guest information (verbal/written).
• Perform daily facility checks and report maintenance or safety issues.

Skills

Good communication

Interpersonal skills

Confidentiality

Self-starter

Detail-oriented

PC

Education

High school diploma or GED

Tools

PC

Job description

The Salvation Army in Chicago's Shield of Hope center is seeking a Shift Monitor (RFT) to provide compassionate, professional service to families residing at the Emergency Homeless Assessment and Referral Center and in the community. You will work in a team, ensuring stability and safety through direct client service, basic supplies, and collaboration with donors and program staff.

Requirements include a high school diploma or GED and at least two years of experience with homeless populations.