Shelter Front Desk & Safety Monitor

The Salvation Army North & Central Illinois Division; Chicago (IL); On-site; USD 18,000 - 25,000; Full time

Job summary

The Salvation Army North & Central Illinois Division's Emergency Homeless Assessment and Referral Center is seeking a Shift Monitor (RFT) to provide compassionate, professional service to families and community members in a team-oriented setting.

Responsibilities include front desk duties, guest orientation, safety checks, daily room and bed checks, incident reporting, and coordination with program staff to ensure calm and secure operations.

Qualifications

• High school diploma or GED is required.
• 2 years’ work experience with homeless families or individuals.

Responsibilities

• Program/Administrative Duties
• Perform general front desk duties including reading daily emails, handling mail, managing appointments, handling incoming/outgoing phone calls in a courteous and professional manner.
• Facilitate initial placement of guest(s) to the Emergency Homeless and Referral Center, including orientation and access to assigned room.
• Notify Program Director, Program Coordinator and the Case Managers in writing of any special mental health or dietary accommodations disclosed by guests.
• Conduct nightly bed checks of all guests (families) and document.
• Prepare unusual incident reports or program violation reports as needed and distribute to designated personnel.
• Inform Program Director, Security, Program Coordinator and shift staff of program violations that threaten life, health or safety and contact 911 as needed.
• Conduct daily room checks and report to designated personnel.
• Notify Housekeeping and/or shift staff of new placements and guest departures; oversee belongings for five days.
• Perform daily facility checks and lock up designated areas as directed.
• Maintain confidentiality of guest information.
• Perform data entry and/or report writing of daily/monthly demographics and statistics.

Education

High school diploma or GED

Job description

The Salvation Army North & Central Illinois Division's Emergency Homeless Assessment and Referral Center is seeking a Shift Monitor (RFT) to provide compassionate, professional service to families and community members in a team-oriented setting.

Responsibilities include front desk duties, guest orientation, safety checks, daily room and bed checks, incident reporting, and coordination with program staff to ensure calm and secure operations.