Compassionate Shelter Housing Advocate

The Salvation Army USA Central Territory; Minneapolis (MN); On-site; USD 27,000 - 28,000; Full time

Job summary

The Salvation Army Northern Division Harbor Light Center in Minneapolis is seeking a Housing Advocate to provide direct support to adults experiencing homelessness. You will build relationships, promote safety, recordkeeping, and connect participants with services and programs.

You will maintain accurate records, respond to crises, and work with colleagues to sustain a welcoming shelter environment and coordinate with community partners.

Qualifications

• High school diploma or GED required.
• Minimum of one year of experience supporting individuals, preferably in a homeless shelter or other client- or customer-focused setting.
• Must pass all required background checks.
• Valid driver’s license and ability to meet MVR requirements preferred.
• Strong interpersonal and communication skills with the ability to build rapport and work effectively with diverse populations.
• Ability to work collaboratively within a team and accept supervision and direction.
• Sensitivity to issues related to homelessness, addiction, unemployment, and cultural and racial diversity.
• Demonstrates professionalism, integrity, and discretion in handling confidential information.
• Highly organized with strong attention to detail and a reliable work ethic.
• Proficient in using computers and basic software, including Microsoft Office and data entry systems.

Responsibilities

• Client Care (80%): Provide compassionate, person-centered support to adult participants through both short- and long-term advocacy. Assist participants in navigating shelter policies, responding to crises, and maintaining a safe, respectful environment, including supporting participants on the floor and at meals and conducting regular rounds.
• Participant Information Management (10%): Ensure participant records, including intakes and incident reports, are accurately maintained and consistently documented in accordance with organizational standards.
• Program Promotion (5%): Connect participants with available social services and corps activities.
• Organizational Engagement & Resource Development (5%): Collaborate with colleagues to support HLC initiatives and help maintain a catalog of local resources that support participant success.

Skills

Interpersonal skills

Communication skills

Team collaboration

Data entry

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Data entry software

Job description

The Salvation Army Northern Division Harbor Light Center in Minneapolis is seeking a Housing Advocate to provide direct support to adults experiencing homelessness. You will build relationships, promote safety, recordkeeping, and connect participants with services and programs.

You will maintain accurate records, respond to crises, and work with colleagues to sustain a welcoming shelter environment and coordinate with community partners.