Compassionate Shelter Concierge

City Care Inc.; Tulsa (OK); On-site; USD 20,000 - 28,000; Full time

Job summary

City Care Inc. is hiring an Advocate to support neighbors experiencing unsheltered homelessness in Tulsa, OK. The role involves answering calls, coordinating bed reservations, and connecting guests with housing services while maintaining confidentiality and compassionate service.

The position emphasizes teamwork, trauma-informed care, and strong communication skills to engage with partners and donors and to assist with shelter events and guest support.

Qualifications

• High School diploma or equivalent
• Understanding of poverty, homelessness, mental illness, and recovery
• Skilled in verbal and written communication
• Computer literate with data entry accuracy

Responsibilities

• Carry out the mission, vision, and values of City Care.
• Maintain familiarity with community resources and develop a network of collaborative partners.
• Encourage guests to engage in services that promote housing stability.
• Answer incoming calls and provide information about shelter services.
• Take and document bed reservation requests using established procedures.
• Direct calls or messages to the appropriate staff.
• Maintain a calm, helpful tone with all callers, including those in crisis.
• Receive, log, and sort incoming mail for shelter residents.
• Accept, document, and store incoming donations and deliveries appropriately.
• Coordinate with the development team to assist with fundraising tasks and shelter tours as needed.

Skills

People First

Whole Care

Trauma-informed care

Verbal communication

Written communication

Data entry

Team player

Multitasking

Customer service

Crisis support

Education

High School diploma or equivalent

Job description

City Care Inc. is hiring an Advocate to support neighbors experiencing unsheltered homelessness in Tulsa, OK. The role involves answering calls, coordinating bed reservations, and connecting guests with housing services while maintaining confidentiality and compassionate service.

The position emphasizes teamwork, trauma-informed care, and strong communication skills to engage with partners and donors and to assist with shelter events and guest support.