Compassionate Shelter Client Services Specialist

Animal Humane Society; Woodbury (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, vision

401k with 4% match

Paid time off + holidays

Work-life balance

Job summary

Animal Humane Society is seeking a Shelter Client Services Representative to warmly greet clients, coordinate animal care appointments, and handle paperwork and payments in a compassionate, efficient manner.

You will support the Vet Services team, maintain accurate records in PetPoint, and communicate across multiple systems to ensure a smooth experience for clients and their animals.

Qualifications

• 2+ years of customer service experience required.
• Experience scheduling appointments and/or working at a reception desk preferred.
• Excellent customer service and communication skills.
• Strong administrative and process-management skills.
• Ability to multitask, prioritize, and problem-solve in a busy environment.
• Comfortable learning and working across multiple computer systems.
• Working knowledge of Microsoft products.
• Ability to remain compassionate and professional during sensitive interactions.

Responsibilities

• Greet clients and create a professional, welcoming, and compassionate environment.
• Coordinate and process appointments for animals entering AHS care.
• Prepare paperwork and ensure required consent forms are completed before services.
• Collect payments and schedule walk-in clients for stray animal or emergency appointments.
• Answer incoming calls and return client messages.
• Respond to client questions and elevate complex concerns when appropriate.
• Partner with Veterinary Technicians to help clients understand available options following an animal's evaluation, including additional rehoming resources or humane euthanasia when an animal is not viable for adoption.
• Assist the Vet Services team with moving animals from the incoming lobby to exam rooms.
• Accurately monitor and update animal appointments in scheduling systems.
• Maintain accurate animal records in PetPoint.
• Use scheduling, timekeeping, email, and messaging systems to stay connected with your team.
• Communicate positively and professionally with clients, employees, and volunteers.
• Help foster an inclusive and welcoming environment for everyone who interacts with AHS.

Skills

Customer service

Administrative skills

Multitasking

Microsoft Office

Communication skills

Compassionate demeanor

Tools

PetPoint

Scheduling software

Job description

Animal Humane Society is seeking a Shelter Client Services Representative to warmly greet clients, coordinate animal care appointments, and handle paperwork and payments in a compassionate, efficient manner.

You will support the Vet Services team, maintain accurate records in PetPoint, and communicate across multiple systems to ensure a smooth experience for clients and their animals.