Animal Shelter Front Desk: Empathy in Action

Animal Friends Humane Society; Fairfield (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid Time Off

Employee pet veterinary care and food

Dental, STD, and Death benefits

SIMPLE IRA retirement savings plan

Opportunities for professional develop

Meaningful work that directly impacts

Job summary

Animal Friends Humane Society is seeking a Customer Care Technician who serves as the first point of contact for the public, creates a welcoming environment, and supports shelter operations through accurate documentation and compassionate handling of people and animals.

Responsibilities include greeting visitors, answering calls, assisting with intakes and adoptions, processing payments, and maintaining records in PetPoint, while balancing front-office tasks and teamwork in a fast-paced shelter

Qualifications

• High school diploma or GED required.
• Strong customer service skills with empathy.
• Experience in fast-paced, customer-facing role preferred.
• Proficiency in handling financial transactions and basic computer programs.
• Ability to work independently and collaboratively as part of a team.
• Strong communication and organizational skills.
• Comfort with handling animals in a shelter environment (training provided if needed).

Responsibilities

• Greet and assist all visitors entering the shelter.
• Answer incoming calls and direct them to the appropriate destination.
• Provide general information to the public regarding animals and AFHS services.
• Handle animals safely and compassionately as part of front office operations.
• Facilitate the surrender process (stray and owner surrender), ensuring all documentation is completed accurately in PetPoint.
• Process animal outcomes (adoption, return to owner, rescue transfer) with proper PetPoint documentation.
• Enter animal licenses and collect associated fees.
• Remove animals from PetFinder as they become unavailable.
• Maintain and balance the cash drawer, processing all financial transactions accurately.
• Assist the public with logging lost and found reports, trap rentals, merchandise purchases, and scheduling low-cost spay/neuter appointments.
• Interact with co-workers and volunteers efficiently and courteously to support a cooperative team environment.
• Demonstrate empathy and provide clear, informative communication to the public.
• Work independently and as part of a team in a fast-paced environment.
• Maintain the general cleanliness and appearance of the front office and restrooms.
• Uphold and promote a positive public image standard relevant to Animal Friends Humane Society.
• Perform other duties as assigned by the Front Office Lead or Shelter Manager

Skills

Customer service

Cash handling

Communication

Teamwork

Education

High school diploma or GED

Job description

Animal Friends Humane Society is seeking a Customer Care Technician who serves as the first point of contact for the public, creates a welcoming environment, and supports shelter operations through accurate documentation and compassionate handling of people and animals.

Responsibilities include greeting visitors, answering calls, assisting with intakes and adoptions, processing payments, and maintaining records in PetPoint, while balancing front-office tasks and teamwork in a fast-paced shelter