Animal Care and Client Services Technician

DFW Humane Society; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Job summary

DFW Humane Society is seeking a dedicated staff member to provide animal care and client services in a shelter setting. The role involves daily animal care, record-keeping, and assisting with adoptions.

The candidate should have a high school diploma and customer service experience, with availability for weekends and overtime. A valid driver’s license is required, and the position emphasizes humane treatment of animals and community engagement.

Qualifications

• Customer service experience required.
• Available to work weekends, holidays, and overtime as needed.
• Driver’s license with a good driving record required.

Responsibilities

• Provide adequate food and water to shelter animals daily.
• Monitor animals and report health or behavior abnormalities to supervisor.
• Assist with animal intake, evaluation, and treatment.
• Create and maintain animal records and perform data entry.
• Handle transportation of pets to vet/events when needed.
• Maintain shelter facilities and cleanliness per protocols.

Skills

Customer service

Weekend work

Overtime readiness

Driver’s license

Education

High school diploma or equivalent

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off

Position Summary:

Responsible for animal care and client services

Essential Duties and Functions:

Animal Care

• Provide adequate food and water to shelter animals daily
• Monitor animals and immediately report health or behavior abnormalities to supervisor
• Participate in stress and disease reduction efforts through purposeful and compassionate handling and placement of animals in the shelter environment
• Perform animal bathing and basic grooming
• Assist with animal intake, evaluation, and treatment
• Create and maintain necessary animal records, perform data entry
• Ability to drive pets to and from the vet/events

Facility Care

• Follow established disease control protocols to daily clean, disinfect, and maintain shelter kennels and general area
• Operate laundry and dishwashing equipment
• Restock cleaning areas with supplies and equipment
• Maintain equipment in working condition, report equipment or supply needs to supervisor
• Maintain work and general areas in an organized manner

People Care:

• Cultivate positive client ,volunteer and coworker relations through professional, courteous, and educational interactions
• Assist clients with animal adoption process; facilitates client/animal interactions to insure a safe and pleasant experience
• Process adoptions using shelter software (petpoint)
• Answer adoption requests and questions through email responses.
• Practice and encourage the humane treatment of animals
• Provide quality customer service to clients, volunteers, and staff while actively promoting our mission, services, programs, and events
• Promote donation and giving opportunities as appropriate
• Work cooperatively with all volunteers, recognizing the talent and commitment they bring to the Society

Safety:

• Ensure a safe work environment; following all safety guidelines, including PPE, and modeling safe work practice
• Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk

Physical Requirements and Work Environment:

• Work is performed in a kennel/shelter setting and outdoors
• Frequent bending, reaching, kneeling, climbing stairs, walking and, standing on feet 8-10 hours per day while performing job functions
• Exposure to disinfectant solutions when cleaningExposure to various weather conditions when working outdoors
• Subject to animal bites and scratches while handling animals of questionable temperament
• Occasional lifting of up to 50 pounds with reasonable accommodations
• Consistently exposed to animals and animal allergens under conditions with limited alterations available
• Tetanus inoculation is recommended

Reporting Relationships and Contacts:

• Reports to Operations Supervisor/Operations Manager
• Mentors and monitors volunteers/community service workers

Qualifications (Required):

• High school diploma or equivalent
• Customer service experience
• Available to work weekends, holiday shifts, and overtime as needed
• Driver’s License with a good driving record

Knowledge, Skills, and Abilities:

• Commitment to the mission, values, goals, and success of DFW Humane Society
• Highly motivated, outgoing, polite, and professional manner
• Team player, able to work in a fast-pace environment and multi-task
• Compassion for animals, comfortable working in the shelter environment and willing to accommodate animals in the work place
• Knowledge of animal breeds and behavior helpful
• Computer skills in a Windows environment
• Ability to learn various computer programs including our shelter software (petpoint)
• Good writing and verbal communication skills

This job description reflects the assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.