Compassionate Pre-Need Sales Counselor - Flexible Hours

Service Corporation International; Charlotte (NC); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Charlotte, NC is seeking a compassionate Family Service Counselor to serve families by arranging at-need cemetery services and selling pre-need plans. You will lead generation, build referrals, present solutions, and maintain trusted relationships, with a strong emphasis on empathy and professional communication.

This role offers a straightforward path to significant earnings through commissions, with a target range of $50,000 to $100,000 annually, plus

Qualifications

• High school diploma or equivalent 1-2 years of college or an equivalent of education
• 1-2 years of customer service or sales industry experience preferred
• Driver’s license with acceptable driving record; insurance license if required by state/province

Responsibilities

• Lead generation with a daily prospecting goal (1-2 hours)
• Obtain referrals from families served and networks
• Explain and present solutions to families served and referred
• Maintain and track activity levels for productivity
• Build relationships with families and respond to inquiries promptly
• Prepare for appointments and deliver professional service
• Follow through on customer problems and requests
• Collaborate with funeral directors and staff to provide seamless service

Skills

Customer service

Sales

Presentation

Communication

Relationship building

Time management

Education

High school diploma or equivalent

1-2 years college or equivalent

Tools

CRM software

Microsoft Office

Job description

Service Corporation International in Charlotte, NC is seeking a compassionate Family Service Counselor to serve families by arranging at-need cemetery services and selling pre-need plans. You will lead generation, build referrals, present solutions, and maintain trusted relationships, with a strong emphasis on empathy and professional communication.

This role offers a straightforward path to significant earnings through commissions, with a target range of $50,000 to $100,000 annually, plus