Compassionate Patient Services Advocate

MaineGeneral Medical Center; Waterville (ME); On-site; USD 26,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Tuition Reimbursement

Paid time off

Employee assistance program

Disability insurance

Job summary

MaineGeneral Health in Waterville, ME is seeking a Patient Services Representative to serve as patient advocate, access specialist, and service coordinator. In this role, you will work to ensure patient needs are met and support both patients and medical staff with care coordination.

You will greet patients, verify insurance, schedule appointments, collect payments, and maintain accurate patient records while supporting clinical departments.

Qualifications

• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office Suite.
• Excellent interpersonal, written/verbal communication, and support skills.
• Ability to be flexible and shift priorities quickly.
• Strong attention to detail.

Responsibilities

• Greet patients, answer phones, and perform clerical duties to support clinical departments.
• Schedule appointments using computerized scheduling programs.
• Verify insurance benefits and obtain precertification/authorization as necessary.
• Determine and accept required payments, including co-pays and deductibles, or refer to financial counselors for follow-up.
• Ensure timely and accurate entry of all necessary demographic, billing, and clinical information into the registration system.

Skills

Analytical skills

MS Office

Communication

Flexibility

Attention to detail

Job description

MaineGeneral Health in Waterville, ME is seeking a Patient Services Representative to serve as patient advocate, access specialist, and service coordinator. In this role, you will work to ensure patient needs are met and support both patients and medical staff with care coordination.

You will greet patients, verify insurance, schedule appointments, collect payments, and maintain accurate patient records while supporting clinical departments.