Patient Services Representative - Maine Dartmouth Family Practice

MaineGeneral Medical Center; Waterville (ME); On-site; USD 26,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Tuition Reimbursement

Paid time off

Employee assistance program

Disability insurance

Job summary

MaineGeneral Health in Waterville, ME is seeking a Patient Services Representative to serve as patient advocate, access specialist, and service coordinator. In this role, you will work to ensure patient needs are met and support both patients and medical staff with care coordination.

You will greet patients, verify insurance, schedule appointments, collect payments, and maintain accurate patient records while supporting clinical departments.

Qualifications

• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office Suite.
• Excellent interpersonal, written/verbal communication, and support skills.
• Ability to be flexible and shift priorities quickly.
• Strong attention to detail.

Responsibilities

• Greet patients, answer phones, and perform clerical duties to support clinical departments.
• Schedule appointments using computerized scheduling programs.
• Verify insurance benefits and obtain precertification/authorization as necessary.
• Determine and accept required payments, including co-pays and deductibles, or refer to financial counselors for follow-up.
• Ensure timely and accurate entry of all necessary demographic, billing, and clinical information into the registration system.

Skills

Analytical skills

MS Office

Communication

Flexibility

Attention to detail

Job description

Job Summary: At MaineGeneral Health, we stand united in our mission to enhance the health of our patients, families, and communities every day. If you're passionate about making a positive impact and supporting your friends, family, and community through meaningful work, we invite you to be a part of our dedicated team.

Job Description

Join the MaineGeneral Health Team - Together, We Make a Difference!

Position

Patient Services Representative

As a Patient Services Representative (PSR) at MaineGeneral Health, you will be the cornerstone of our practices, embodying the roles of patient advocate, access specialist, and service coordinator. Your responsibilities will go beyond routine tasks, ensuring the diverse needs of our patients, their families, medical personnel, and administrative staff are met. By developing strong and sometimes lifelong relationships within your community, you will provide care and support during some of the most significant moments in their lives.

The Opportunity

What makes a great PSR? Would YOU make a great PSR? If you possess an innate sense of empathy, coupled with customer service experience, you could be the ideal fit for this dynamic role. A successful PSR at MaineGeneral Health can come from various backgrounds, including medical offices, teaching, retail, direct patient care, and more. MaineGeneral Health PSRs enjoy a diverse range of roles and responsibilities, ensuring that no two days are ever the same. From scheduling appointments and collecting insurance information to maintaining patient records and facilitating communication between healthcare providers, your role will be engaging and multifaceted. Proficiency in computer skills, multitasking, and the ability to work independently are crucial for success in this capacity.

The Work

Greet patients, answer phones, and perform clerical duties to support clinical departments. Schedule appointments using computerized scheduling programs. Verify insurance benefits and obtain precertification/authorization as necessary. Determine and accept required payments, including co-pays and deductibles, or refer to financial counselors for follow-up. Ensure timely and accurate entry of all necessary demographic, billing, and clinical information into the registration system.

You Have

• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office Suite.
• Excellent interpersonal, written/verbal communication, and support skills.
• Ability to be flexible and shift priorities quickly.
• Strong attention to detail.

Compensation Information

$19.50 - $35.18

The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.

Scheduled Weekly Hours

40

Benefits

• Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
• Physical Wellness: We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs. Employees have access to industry-leading leave for new parents. A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
• Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
• Financial Wellness: Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances. Tuition Reimbursement is available to all employees to further develop skills and career.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at [phone] . MaineGeneral participates in E-Verify. Employee Rights E-Verify Participation Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished. The affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at [phone] . EEO is Law