Compassionate Patient Registration Specialist

r1rcm; Kyle (TX); On-site; USD 22,000 - 32,000; Full time

Job summary

R1 RCM Inc. is seeking a Patient Registration Customer Service Representative to greet patients at hospital check-in and guide them through the registration process. You will handle questions with clarity and compassion, gather information quickly, and build trust during stressful moments.

The role emphasizes patient-centered service, collaboration with clinicians, and a pathway into a healthcare career. Training is provided, with a focus on insurance basics and hospital workflows.

Qualifications

• High School Diploma or GED required.
• Strong customer service experience required.
• Ability to pass background check, drug test, and vaccination requirements.
• No healthcare background required; training provided.

Responsibilities

• Register patients across multiple computer systems.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details (with training).
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Skills

Customer service

Effective communication

Empathy

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Patient Registration Customer Service Representative to greet patients at hospital check-in and guide them through the registration process. You will handle questions with clarity and compassion, gather information quickly, and build trust during stressful moments.

The role emphasizes patient-centered service, collaboration with clinicians, and a pathway into a healthcare career. Training is provided, with a focus on insurance basics and hospital workflows.