Compassionate Patient Onboarding Specialist

Mind Body Optimization, Inc.; Waco (TX); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

PTO & holidays

401(k) with company match

Professional development

Job summary

Mind Body Optimization is seeking a Patient Onboarding Coordinator in Waco, TX to serve as the first contact for individuals seeking behavioral health services. The role emphasizes compassionate communication and guiding patients toward care.

The coordinator will educate patients on services, schedule assessments, and collaborate with clinical teams, while maintaining confidentiality and HIPAA compliance. A fast-paced environment requires resilience and strong organizational skills.

Qualifications

• Strong verbal and written communication skills.
• High emotional intelligence and ability to navigate sensitive conversations.
• Comfortable discussing mental health and substance use topics with professionalism.
• Ability to handle rejection and remain resilient in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Basic computer proficiency.

Responsibilities

• Serve as first point of contact via phone and online inquiries for prospective patients and families.
• Build rapport quickly through active listening, empathy, and non-judgmental communication.
• Educate patients on available services, treatment options and program benefits.
• Guide and encourage individuals to schedule assessments and begin treatment.
• Handle objections or hesitations with professionalism and persistence.
• Collect and document patient information accurately in the system.
• Coordinate intake appointments and ensure a smooth onboarding process.
• Collaborate with clinical and operations teams to ensure appropriate patient placement.
• Maintain confidentiality and adhere to HIPAA and company policies.

Skills

Verbal & written communication

Emotional intelligence

Resilience

Organizational skills

CRM/EMR familiarity

Tools

CRM systems

EMR systems

Job description

Mind Body Optimization is seeking a Patient Onboarding Coordinator in Waco, TX to serve as the first contact for individuals seeking behavioral health services. The role emphasizes compassionate communication and guiding patients toward care.

The coordinator will educate patients on services, schedule assessments, and collaborate with clinical teams, while maintaining confidentiality and HIPAA compliance. A fast-paced environment requires resilience and strong organizational skills.