Patient Onboarding & Care Connection Specialist

MIND BODY OPTIMIZATION INC; Waco (TX); On-site; USD 37,000 - 46,000; Full time

Job summary

Mind Body Optimization Inc. in Texas is seeking a compassionate Patient Onboarding Coordinator to be the first contact for individuals pursuing behavioral health services.

You will build rapport, explain available programs, and guide clients through scheduling assessments with empathy and professionalism. This on-site, full-time role emphasizes confidentiality, HIPAA compliance, and coordination with clinical and operations teams to place patients appropriately and ensure a smooth onboarding

Qualifications

• Excellent verbal and written communication skills.
• High emotional intelligence for sensitive conversations.
• Ability to handle rejection and stay resilient.
• Strong organizational skills and attention to detail.
• Comfortable discussing mental health topics professionally.

Responsibilities

• Serve as first point of contact for prospective patients and families.
• Educate on services and treatment options.
• Schedule assessments and coordinate intake appointments.
• Document patient information accurately in the system.
• Collaborate with clinical and operations teams for patient placement.

Skills

Exceptional communication

High emotional intelligence

Resilience under pressure

Organizational skills

Basic computer proficiency

Tools

CRM/EMR systems

Job description

Mind Body Optimization Inc. in Texas is seeking a compassionate Patient Onboarding Coordinator to be the first contact for individuals pursuing behavioral health services.

You will build rapport, explain available programs, and guide clients through scheduling assessments with empathy and professionalism. This on-site, full-time role emphasizes confidentiality, HIPAA compliance, and coordination with clinical and operations teams to place patients appropriately and ensure a smooth onboarding