Compassionate Patient Financial Navigator

Firstsource-Solutions-1; United States; On-site; USD 29,000 - 32,000; Full time

Job summary

Firstsource Solutions is seeking a Patient Financial Advocate to screen patients for eligibility at hospitals and assist with enrollment into state, county, or federal programs. You will document findings on the in-house sheets and hospital systems, and coordinate with client contacts to report progress.

The role requires 1–3 years in medical coding/billing or related eligibility work, strong communication skills, and a compassionate approach to patients facing financial challenges.

Qualifications

• Ability to explain complex financial information clearly to patients.
• Experience delivering quality customer service in healthcare settings.
• Comfort and compassion when assisting patients with financial options.

Responsibilities

• Screen patients for eligibility at bedside or ER for assistance programs.
• Initiate and guide enrollment applications with appropriate agencies.
• Document results in screening sheets and hospital systems.
• Maintain confidentiality and provide accurate progress reports to clients.
• Collaborate with hospital staff and back-end specialists to ensure smooth transitions.
• Meet goals and maintain organized records of daily referrals.

Skills

Effective communication

Customer service

Empathy

Education

High School Diploma or equivalent

Tools

Basic computer skills

Job description

Firstsource Solutions is seeking a Patient Financial Advocate to screen patients for eligibility at hospitals and assist with enrollment into state, county, or federal programs. You will document findings on the in-house sheets and hospital systems, and coordinate with client contacts to report progress.

The role requires 1–3 years in medical coding/billing or related eligibility work, strong communication skills, and a compassionate approach to patients facing financial challenges.