Patient Financial Advocate

Firstsource-Solutions-1; United States; Sur place; USD 29 000 - 32 000; Plein temps

Résumé du poste

Firstsource Solutions is seeking a Patient Financial Advocate to screen patients for eligibility at hospitals and assist with enrollment into state, county, or federal programs. You will document findings on the in-house sheets and hospital systems, and coordinate with client contacts to report progress.

The role requires 1–3 years in medical coding/billing or related eligibility work, strong communication skills, and a compassionate approach to patients facing financial challenges.

Qualifications

• Ability to explain complex financial information clearly to patients.
• Experience delivering quality customer service in healthcare settings.
• Comfort and compassion when assisting patients with financial options.

Responsabilités

• Screen patients for eligibility at bedside or ER for assistance programs.
• Initiate and guide enrollment applications with appropriate agencies.
• Document results in screening sheets and hospital systems.
• Maintain confidentiality and provide accurate progress reports to clients.
• Collaborate with hospital staff and back-end specialists to ensure smooth transitions.
• Meet goals and maintain organized records of daily referrals.

Connaissances

Effective communication

Customer service

Empathy

Formation

High School Diploma or equivalent

Outils

Basic computer skills

Description du poste

Select how often (in days) to receive an alert:

Firstsource Solutions is a leading provider of customized Business Process Management (BPM)

services. Firstsource specialises in helping customers stay ahead of the curve through transformational

solutions to reimagine business processes and deliver increased efficiency, deeper insights, and

superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the

US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering

complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial

Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies

Job Title: Patient Financial Advocate

Job Type: Full Time

Grade: H2

Function/Department: Eligibility Services

Reporting to: Manager – Eligibility Services

Pay Range: $21-$23.50

Role Description: The Patient Financial Advocate is responsible to screen patients on-site at

hospitals for eligibility assistance programs either bedside or in the ER. This includes providing

information and reports to client contact(s), keeping them current on our progress.

Continuously review the hospital census or follow established referral procedures to

consistently identify self-pay patients throughout the day.

Screen patients referred to Firstsource for eligibility assistance programs at the State,

County, and/or Federal levels.

Initiate the application process at the patient's bedside when feasible.

Identify specific patient needs and assist them in completing enrollment applications

for the appropriate assistance agency.

Introduce patients to Firstsource services and inform them of our regular follow-up

regarding their progress.

Facilitate the transition, where applicable, for the backend Patient Advocate Specialist

to establish a positive rapport with the patient.

Record all patient information on the designated in-house screening sheet.

Document screening results in the onsite tracking tool and the hospital's computer

system.

Identify outpatient/ER accounts designated as self-pay from the census or relevant

Review the system for available information for each outpatient account identified as

self-pay.

Conduct face-to-face screenings on-site when possible; attempt to reach patients by

telephone if on-site screening is not feasible.

Document outpatient/ER accounts when accepted in the hospital system and the

onsite tracking tool.

Perform necessary fieldwork, including patient home visits, to screen for eligibility in

State, County, and Federal programs.

Fulfil any other duties as assigned or required by the client contract.

Additional Duties and Responsibilities:

Cultivate and maintain positive working relationships with hospital staff at all levels

and in various departments.

Report significant occurrences to management promptly (e.g., significant changes in

the number or type of referrals).

Access information for the Patient Advocate Specialist as needed (discharge dates,

Maintain an accurate log of accounts referred each day.

Achieve specified goals and objectives as assigned by management on a regular basis.

Always uphold confidentiality standards for account information.

Maintain an organized and tidy workstation.

Adhere to established policies and procedures outlined in the Employee Handbook

and the Employee Code of Conduct.

Actively participate in and remain aware of the Corporate Compliance Program.

Expected/Key Results

Preferred Educational Qualifications

High School Diploma or equivalent required.

Preferred Work Experience

1 – 3 years’ experience of medical coding, medical billing, eligibility (hospital or

government) or other pertinent medical experience is preferred.

Must have basic computer skills

Effectively communicate complex financial information to patients in a clear and

empathetic manner.

Provide exceptional customer service, addressing patient concerns and inquiries

promptly and professionally.

Demonstrate compassion and understanding towards patients facing financial