Compassionate Patient Finance Advocate

HCA Healthcare, Inc.; Augusta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) match

Tuition assistance

Wellbeing support

Job summary

HCA Healthcare, Inc. is hiring a Financial Counselor to review the Financial Clearance Worklist, visit in-house patients, collect estimated liabilities, and explain financial responsibilities.

You will work with Medicaid Eligibility Staff to assist uninsured patients and generate reports daily. Responsibilities include providing patient estimates, using eligibility systems for benefits, coordinating with case management, and maintaining accurate HIS notes while delivering superior customer

Qualifications

• High school diploma or GED preferred.
• 1 year of related experience required.
• Proficiency in Microsoft Office applications.

Responsibilities

• Follow AIDET guidelines in all interactions with the patient.
• Visit uninsured patients in-house with Medicaid Eligibility Staff.
• Provide estimates to patients and physicians as requested.
• Generate insurance verification and precertification reports daily.
• Follow Cash Handling policy guidelines.
• Determine insurance benefits and precertification needs via systems or websites.
• Assist patients with payment arrangements and financial applications.
• Contact patient employers for verification of employment and related details.
• Escalate concerns to Patient Access Manager/Supervisor as needed.
• Enter insurance information into HIS systems and add notes for encounters.
• Maintain professional image and deliver excellent customer service.
• Complete financial analysis and collect estimated patient liabilities.
• Follow up for necessary signatures if incomplete at hospitalization.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

HCA Healthcare, Inc. is hiring a Financial Counselor to review the Financial Clearance Worklist, visit in-house patients, collect estimated liabilities, and explain financial responsibilities.

You will work with Medicaid Eligibility Staff to assist uninsured patients and generate reports daily. Responsibilities include providing patient estimates, using eligibility systems for benefits, coordinating with case management, and maintaining accurate HIS notes while delivering superior customer