Patient Financial Navigator

HCA Healthcare, Inc.; Florida; On-site; USD 40,000 - 60,000; Full time

Job summary

HCA Healthcare in Florida is seeking a Financial Counselor to review the financial clearance worklist, visit in-house patients, collect estimated liabilities, and explain financial information. You will coordinate with Medicaid Eligibility Staff to ensure patients have coverage.

Daily duties include generating insurance verification reports, applying AIDET guidelines, assisting with payment arrangements, and recording data into the HIS (Meditech).

Qualifications

• High school diploma or GED preferred.
• 1 year of related experience required.
• Proficiency in Microsoft Office applications.

Responsibilities

• Follow AIDET guidelines in all patient interactions.
• Visit uninsured patients in-house with Medicaid Eligibility Staff.
• Provide estimates to patients and/or physicians as requested.
• Generate insurance verification and precertification reports daily; follow up with case management and verification departments.
• Follow Cash Handling policy.
• Utilize eligibility systems to determine insurance benefits and precertification requirements.
• Assist patients with payment arrangements and Medicaid Eligibility Staff assistance.
• Contact patient employer for verification of employment.
• Escalate concerns to Patient Access Manager/Supervisor.
• Enter insurance information into HIS (Meditech) and notes for encounters.
• Maintain professional image and deliver excellent customer service.
• Complete financial analysis and collect estimated patient liabilities.
• Follow up for signatures if incomplete at hospitalization.

Skills

Customer service oriented

Communication skills

Attention to detail

Education

High school diploma or GED

Tools

Meditech HIS

Insurance verification systems

Microsoft Office Suite

Job description

HCA Healthcare in Florida is seeking a Financial Counselor to review the financial clearance worklist, visit in-house patients, collect estimated liabilities, and explain financial information. You will coordinate with Medicaid Eligibility Staff to ensure patients have coverage.

Daily duties include generating insurance verification reports, applying AIDET guidelines, assisting with payment arrangements, and recording data into the HIS (Meditech).