Patient Financial Counselor — Impactful Billing & Benefits

HCA Healthcare, Inc.; Reston (VA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) match

Education assistance

Employee discounts

Job summary

Reston Hospital Center, part of HCA Healthcare, is seeking a Patient Financial Counselor to review the Financial Clearance Worklist, visit in-house patients, and explain financial information. You will provide estimates, verify insurance, and coordinate with Medicaid staff to assure coverage.

The role emphasizes AIDET communication, exceptional customer service, and accurate data entry in HIS systems. A viable candidate typically has a high school diploma and at least 1 year of related

Qualifications

• High school diploma or GED preferred.
• 1 year of related experience required.
• Proficiency in Microsoft Office applications.

Responsibilities

• Follow AIDET guidelines in all patient interactions.
• Demonstrates excellent customer service.
• In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house.
• Provide estimates to patients and/or physicians as requested.
• Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate
• Follows all guidelines set forth in the Cash Handling policy.
• Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits and precertification requirements
• Assist patients with payment arrangements and in co-ordination with the Medicaid Eligibility Staff assists patient with financial applications
• Contact patient employer, if necessary, for verification of employment, premium status, babies being added to policies.
• Escalates any concerns as needed to Patient Access Manager/Supervisor
• Enter pertinent insurance information into the HIS system (i.e. Meditech)
• Enters appropriate notes for all patient encounters
• Maintain professional image and implement excellent customer service to customers
• Complete financial analysis and collect estimated patient liabilities
• Follow up with patients for necessary signatures if they were incomplete at time of hospitalization

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

MS Office

Job description

Reston Hospital Center, part of HCA Healthcare, is seeking a Patient Financial Counselor to review the Financial Clearance Worklist, visit in-house patients, and explain financial information. You will provide estimates, verify insurance, and coordinate with Medicaid staff to assure coverage.

The role emphasizes AIDET communication, exceptional customer service, and accurate data entry in HIS systems. A viable candidate typically has a high school diploma and at least 1 year of related