Patient Financial Counselor

HCA Healthcare; Florida; Vor Ort; USD 40.000 - 60.000; Vollzeit

Zusammenfassung

HCA Healthcare in Florida is seeking a Financial Counselor to review the financial clearance worklist, visit in-house patients, collect estimated liabilities, and explain financial information. You will coordinate with Medicaid Eligibility Staff to ensure patients have coverage.

Daily duties include generating insurance verification reports, applying AIDET guidelines, assisting with payment arrangements, and recording data into the HIS (Meditech).

Qualifikationen

• High school diploma or GED preferred.
• 1 year of related experience required.
• Proficiency in Microsoft Office applications.

Aufgaben

• Follow AIDET guidelines in all patient interactions.
• Visit uninsured patients in-house with Medicaid Eligibility Staff.
• Provide estimates to patients and/or physicians as requested.
• Generate insurance verification and precertification reports daily; follow up with case management and verification departments.
• Follow Cash Handling policy.
• Utilize eligibility systems to determine insurance benefits and precertification requirements.
• Assist patients with payment arrangements and Medicaid Eligibility Staff assistance.
• Contact patient employer for verification of employment.
• Escalate concerns to Patient Access Manager/Supervisor.
• Enter insurance information into HIS (Meditech) and notes for encounters.
• Maintain professional image and deliver excellent customer service.
• Complete financial analysis and collect estimated patient liabilities.
• Follow up for signatures if incomplete at hospitalization.

Kenntnisse

Customer service oriented

Communication skills

Attention to detail

Ausbildung

High school diploma or GED

Tools

Meditech HIS

Insurance verification systems

Microsoft Office Suite

Jobbeschreibung

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Job Summary and Qualifications

As a Financial Counselor, you will be responsible for reviewing the Financial Clearance Worklist daily and visiting in-house patients; collecting estimated patient liability amounts; explaining all financial information, responsibilities and working closely with outside agencies to ensure patient’s financial coverage.

What you will do in this role:

• Follow AIDET guidelines in all interactions with the patient
• In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house
• Provide estimates to patients and/or physicians as requested
• Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate
• Follows all guidelines set forth in the Cash Handling policy.
• Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits and precertification requirements
• Assist patients with payment arrangements and in co-ordination with the Medicaid Eligibility Staff assists patient with financial applications
• Contact patient employer, if necessary, for verification of employment, premium status, babies being added to policies.
• Escalates any concerns as needed to Patient Access Manager/Supervisor
• Enter pertinent insurance information into the HIS system (i.e. Meditech)
• Enters appropriate notes for all patient encounters
• Maintain professional image and implement excellent customer service to customers
• Complete financial analysis and collect estimated patient liabilities
• Follow up with patients for necessary signatures if they were incomplete at time of hospitalization

What qualifications you will need:

• High school diploma or GED preferred
• 1 year of related experience required.
• Proficiency in Microsoft Office applications.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.

Together, we uplift and elevate our purpose to give people a healthier tomorrow."

Senior Vice President and Chief Nursing Executive

Benefits

HCA Florida Twin Cities Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.