Financial Counselor: Patient Finances & Benefits

Ensemble Health Partners; Greenville (SC); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Job summary

Ensemble Health Partners is seeking a Financial Counselor to review benefits and collect patient liabilities across inpatient, observation, and bedded outpatient settings. The role supports financial clearance, FA policy explanation, and compliance while coordinating with Case Management and Utilization teams.

A strong emphasis on patient communication and accurate reporting is required. Candidates should have High School Diploma/GED, 1–3 years of customer service experience, and be open to

Qualifications

• High School Diploma or GED required.
• CRCR required within 9 months of hire (Company Paid).
• 1-3 years of customer service experience.
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Responsibilities

• Obtain patient insurance and financial information to determine estimates and collect on estimated liabilities.
• Notify recently discharged bedded patients who did not pay estimated liabilities.
• Assist in daily cashiering responsibilities including cash reconciliation and deposits.
• Work on missed collection opportunities reports and pursue improvements.
• Maintain client Ensemble work queues and unbilled edits.
• Submit CFO escalations of uncollected liabilities per policy.

Skills

Customer service

Inquisitive about AI

Education

High School Diploma/GED

Job description

Ensemble Health Partners is seeking a Financial Counselor to review benefits and collect patient liabilities across inpatient, observation, and bedded outpatient settings. The role supports financial clearance, FA policy explanation, and compliance while coordinating with Case Management and Utilization teams.

A strong emphasis on patient communication and accurate reporting is required. Candidates should have High School Diploma/GED, 1–3 years of customer service experience, and be open to