Compassionate Patient Experience Coordinator (Mon–Fri)

Family Healthcare Center; Fargo (ND); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Paid Time Off

Employee discounts

Job summary

Family HealthCare in Fargo, ND is seeking a Full-Time Patient Services Specialist to welcome and assist patients with registration, scheduling, and payments. This onsite role emphasizes compassionate, culturally sensitive service and efficient patient flow.

You will manage registrations, answer calls, collect copayments, and support seamless scheduling while maintaining accurate records. Strong customer service, organization, and teamwork are essential to succeed in this role.

Qualifications

• One year of experience in a medical office setting is preferred.
• Experience with computers and customer service is required.
• Knowledge of medical terminology is beneficial.

Responsibilities

• Complete patient registration and answer incoming calls.
• Collect copayments and schedule appointments.
• Maintain accurate patient records and assist with scheduling.
• Stay up to date on company policies and procedures to ensure seamless service.
• Collaborate with team members to optimize workflow and patient experience.

Skills

Interpersonal skills

Communication skills

Empathy

Organizational skills

Attention to detail

Team collaboration

Job description

Family HealthCare in Fargo, ND is seeking a Full-Time Patient Services Specialist to welcome and assist patients with registration, scheduling, and payments. This onsite role emphasizes compassionate, culturally sensitive service and efficient patient flow.

You will manage registrations, answer calls, collect copayments, and support seamless scheduling while maintaining accurate records. Strong customer service, organization, and teamwork are essential to succeed in this role.