Patient Services Specialist

Family Healthcare Center; Fargo (ND); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Paid Time Off

Employee discounts

Job summary

Family HealthCare in Fargo, ND is seeking a Full-Time Patient Services Specialist to welcome and assist patients with registration, scheduling, and payments. This onsite role emphasizes compassionate, culturally sensitive service and efficient patient flow.

You will manage registrations, answer calls, collect copayments, and support seamless scheduling while maintaining accurate records. Strong customer service, organization, and teamwork are essential to succeed in this role.

Qualifications

• One year of experience in a medical office setting is preferred.
• Experience with computers and customer service is required.
• Knowledge of medical terminology is beneficial.

Responsibilities

• Complete patient registration and answer incoming calls.
• Collect copayments and schedule appointments.
• Maintain accurate patient records and assist with scheduling.
• Stay up to date on company policies and procedures to ensure seamless service.
• Collaborate with team members to optimize workflow and patient experience.

Skills

Interpersonal skills

Communication skills

Empathy

Organizational skills

Attention to detail

Team collaboration

Job description

Join Family HealthCare in Fargo as a Full-Time Patient Services Specialist and be part of a team that thrives on compassion and diversity. This onsite position offers an exciting opportunity to engage with patients daily, helping them navigate healthcare services with empathy and expertise. You’ll be at the forefront of delivering compassionate care, making a meaningful difference in our community. Starting pay is $19.00 per hour. This role not only enhances your professional experience but also allows you to work in an innovative environment committed to excellence.

You’ll find fulfillment in helping a diverse patient population every day. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Employee Discounts. Seize this chance to contribute to a company that truly values compassion in healthcare.

Family HealthCare: Our Mission

Family HealthCare (FHC) is a family-oriented primary care clinic serving patients in the Fargo-Moorhead area. With five different care locations and a mobile unit, we proudly serve over 15,000 patients each year.

What does a Patient Services Specialist do?

As a Patient Services Specialist at Family HealthCare, you will be responsible for completing patient registration, answering incoming calls, collecting copayments, scheduling appointments, and performing other patient service functions. You will be successful in this role if you have excellent customer service skills, are adaptable, patient, and culturally sensitive.

You will maintain accurate patient records and assist with scheduling, all while demonstrating a commitment to excellence in service delivery. Collaborating with team members to optimize workflow and enhance patient experience will be a vital part of your role. Additionally, you’ll be expected to stay up to date on company policies and procedures to ensure a seamless and compassionate service.

Your dedication will contribute significantly to creating a supportive atmosphere for both patients and staff alike.

Are you the Patient Services Specialist we're looking for?

To thrive as a Patient Services Specialist at Family HealthCare, you will need several essential skills to succeed in this compassionate role. First and foremost, strong interpersonal and communication skills are vital, enabling you to connect effectively with a diverse patient population. You should possess a genuinely empathetic nature, which will help you understand and address our patients' needs with compassion.

Additionally, excellent organizational skills are crucial for managing appointment schedules, maintaining accurate patient records, and ensuring a smooth workflow. Attention to detail will help avoid errors and enhance the overall patient experience. You’ll also need to be adaptable and innovative, as the healthcare landscape often evolves, requiring you to embrace new approaches in helping patients.

Finally, a collaborative spirit will enable you to work seamlessly with colleagues, fostering an environment of excellence in care delivery.

Qualifications:

• One year of experience required, preferably in a medical office setting.
• Previous computer and customer service experience (required)
• Knowledge of medical terminology is beneficial in this role

Schedule:

Full-time, M-F - no nights, weekends, or holidays!